Case Study: The seventh sense in the service
A picture is worth a thousand words: true to this motto, the company Knapp located near Graz (Austria) developed an audio-visual support system that provides faster troubleshooting e.g. in case of malfunctions or maintenance work.
Our 5 MP USB 2.0 mini industrial camera uEye XS is integrated into the headset. Knapp’s system "KiSoft WebEye" makes the seventh sense in the service possible, and it relies entirely on augmented reality. It allows a fast and efficient cooperation between the on-site technician and the support center at the other end of the world.