Important information for your return shipment
Please restore the returning goods to their original conditions. Remove all mounted parts/components. Should any mounted parts hinder the inspection, we might reject processing or we can only offer limited inspection.
We don't assume del credere liability for possible defects on parts which are not from IDS or for the completeness of the return delivery to you.
Please write the RMA number legibly on the outer box of your return shipment.
Use the return form you received via email, sign it and attach it to the return.
The RMA number is valid for 14 days.
For returns without error description we reserve the right to charge the costs of error determination.
If the returned product does not show an error a fixed sum of 40 € plus taxes and shipping costs will be charged.
Return deliveries from false orders incur a handling charge per article of 25 € plus taxes.
This RMA form authorises you to return the products. Acceptance of the returned goods does not involve any acknowledgement of liability.
These can just result after a final inspection and depend on whether the complained defects were caused through the IDS Imaging Development Systems GmbH.
Our general terms and conditions apply.