On the right an open cardboard box with blue packing pads made of corn starch and on the left an adhesive tape dispenser.

Webstore FAQ

Here we answer the most frequently asked questions about the IDS Webstore.

How can I return or complain about a delivery from a webstore order?

Please select here which case applies to your complaint and fill in the corresponding form as completely as possible (please note fees for incorrect orders). Please have your delivery documents ready so that you can provide details of the delivery. You will also need your login details. You will then receive an e-mail with a return note. Please use this to return the goods.

How can I track my webstore order?

In general standard delivery is made climate neutral by DHL (Germany) and UPS (international), unless otherwise agreed.

After your order has been dispatched, you will receive an e-mail with your invoice. For shipments with DHL (except Express)/UPS, this will contain a tracking number that you can use to track your order.

How do I get to the IDS Webstore?

You can select products for online ordering here:

Machine vision cameras
uEye industrial cameras with USB or GigE interface, IDS NXT cameras for image analysis with AI and industrial monitoring cameras.
To the camera finder

Lenses
A variety of high-quality lenses complement the IDS machine vision cameras and ensure excellent image results.
To the lens finder

Accessories
Select suitable cables, hubs, interface cards, tripod adapters and other accessories for your IDS machine vision cameras here.
To accessories


Why are 3D cameras not available to order in the IDS Webstore?

Due to the complexity of the projects, we do not offer our Ensenso 3D cameras in the online shop. Select the right camera here and send us an enquiry.

How do I receive regular updates on IDS products?

Register here for our eNews and look forward to monthly information on product announcements or changes, technical articles, case studies and events.

In which countries is it possible to order via the IDS Webstore?

Webstore orders and deliveries are possible to the following countries:
Germany, Austria, Switzerland, Belgium, France, Netherlands, Luxembourg, Denmark, Finland, Great Britain (England, Scotland, Wales, Northern Ireland), Ireland, Sweden, Norway.

For online orders in the USA and Canada, please switch to the US webstore.

For orders from and deliveries to other countries, please send us an enquiry using the contact form.

What are the shipping costs for orders in the IDS Webstore?

In general standard delivery is made climate neutral by UPS, unless otherwise agreed.

The following prices are valid for webstore orders only.

Please note that orders are only dispatched into the following countries:

For orders from or shipping to other countries please contact us directly.

Country Shipping costs Free delivery from
Germany

5,00 € (Standard)

13,50 € (Express)

500,00 €

-

Austria

15,00 €

500,00 €

Switzerland

25,00 €

-

Belgium

15,00 €

-

France

15,00 €

-

Netherlands

15,00 €

-

Luxembourg

15,00 €

-

Denmark

25,00 €

-

Finland

25,00 €

-

Great Britain (England, Scotland, Wales, Northern Ireland)

25,00 €

-

Ireland

25,00 €

-

Sweden

25,00 €

-

Norway

35,00 €

-

USA/Canada

Please switch to US-FAQ

 

What is the delivery time for webstore orders?

1-3 working days after placing your order, you will receive an order confirmation stating the delivery time.

The delivery time for all our uEye cameras is approximately 2-3 weeks after receipt of order, if the cameras are not in stock. For accessory products you will receive the delivery time with the order confirmation. If you need preliminary information please contact our sales team.

Where do I register before placing my first order in the webstore and what advantages do I have?

As orders in the IDS Webstore are only possible for B2B customers, please register before placing your first order. After verification, you will receive your access data and can order in the webstore.

Go to registration

Your advantages by registering

  • Quick and easy item inquiries
  • Simple processing of RMA and support tickets
  • Video playback in the Vision Channel

And if online ordering is possible for your country, you also have the following options:
(you can see the webstore countries here)

  • Online orders via webstore
  • Price views
  • Create your own quotation as a PDF
  • View all your online orders

Go to registration

Which payment methods are possible in the IDS Webstore?

We offer the following payment modalities:


Credit Card

How can I pay by credit card?

When paying online by credit card via VISA and MasterCard, you’ll have to enter your credit card number, the credit card expiry date and the three-digit security code.

Your security code provides additional safety when paying online and usually consists of the three last digits of the number printed on the reverse side of the credit card. The security code can be found at different positions, depending on the credit card company, but usually it is printed on the signature field.

All credit card transactions are executed immediately. This means: when paying by credit card, the total amount invoiced will be charged upon conclusion of the order, regardless of the product availability at the time of your order. The data of your credit card won’t be stored by IDS.


PayPal
What is PayPal?

PayPal is an online payment service with which you can pay in the online shop safely, simply and speedily – free of charge. After initial registration with your bank and credit card information, you can pay easily and securely. Your banking or credit card information are absolutely safe and only stored with PayPal. They are not transmitted to third parties.

The banking or credit card information stored with PayPal will be used so that you do not have to enter all of this information over again for each new purchase. In addition, the payments arrive quickly at the seller and the product is ready to be send quickly.


Invoice
When am I allowed to pay by invoice?

Existing customers have the option to pay upon fulfillment of certain conditions, on account.

These requirements include, for example, a reliable payment record and credit quality.

IDS reserves the right to exclude certain types of payments in individual cases.


Prepayment
What should I consider for prepayment?

If you select prepayment, please observe the payment information on the confirmation. You receive the confirmation immediately vie e-mail after placing the order. Please ensure to state the order number as the reason for payment. We need this information to assign your payment.

After we received your payment we will send an order confirmation in which we also inform you
about the exact delivery date (in general ca. 2 weeks after receipt of payment).

Note: Depending on your bank, it could take between 2-4 working days until we receive your
payment.

Who can I contact if I have further questions about the webstore?

If you require further information, please contact our sales team or send us your questions via the contact form.

Who can order from the IDS Webstore?

Orders in the IDS Webstore are only possible for B2B customers. Therefore, please create a user account before placing your first order. After receiving your access data and authorisation, you can log in and order in the IDS Webstore.

Go to registration