An IDS employee with a headset for making phone calls.

Support & returns
First-hand support

Our team is at your disposal

How can we help you? At first, please click on the appropriate tile for your request. The more detailed the information you give us, the more effectively we can process your request.

What customers say about our support:

“At WESTCAM TECHNOLOGIES, we are constantly faced with new challenges in quality assurance using image processing, which requires us to develop the best solutions. In IDS, we have found a camera supplier who not only provides hardware, but also regards expert advice and prompt service as a matter of course. A partner one could only wish for – many thanks, and keep up the good work!”

— Harald Unterrainer, Managing Partner / CEO at WESTCAM TECHNOLOGIES —

“The comprehensive documentation from IDS and the assistance provided by their support team were particularly helpful; they assisted us, in particular, with the design and validation of the wiring for multiple cameras for simultaneous image capture, and made it easier to set up a stable multi-camera system.”

— Artur Wittig, Research Associate at the Leibniz Institute for Plasma Research and Technology (INP) —

“The direct exchange with the IDS development department has helped us to reduce the time needed for camera integration.”

— Arkadius Gombos, Technical Manager at sentin —

“The support provided by IDS was a decisive factor in our success. Not only did they provide us with the right camera, they also advised us on how to tailor the solution to our requirements.”

— Nico Teringl, CEO Danube Dynamics —